Refund policy

Jomynx Refund Policy (30-Day Policy)

At Jomynx, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase, as it outlines the conditions under which refunds may be granted.

1. Refund Eligibility (30-Day Window)

We offer refunds for eligible purchases within 30 days of the original delivery date. If more than 30 days have passed since your order was delivered, we unfortunately cannot offer a refund.

2. No Returns Policy

Jomynx does not accept returns of any kind. Customers are not required to send items back to us. Instead, we evaluate refund requests based on the circumstances outlined below.

3. Eligible Refund Reasons

You may be eligible for a refund if one or more of the following conditions apply:

Damaged or Defective Items
If your item arrives damaged, broken, or unusable.
Incorrect Item Received
If you receive the wrong product, size, or variation compared to what you ordered.
Item Not Received (Lost in Transit)
If your order does not arrive within a reasonable timeframe and is confirmed lost.
Significantly Not as Described
If the item differs substantially from the product description or images on our website.

4. Non-Eligible Refund Situations

Refunds will not be issued in the following cases:

Buyer’s remorse or change of mind
Incorrect shipping information provided by the customer
Minor variations in color, size, or appearance due to screen differences
Delays caused by shipping carriers, customs, or external factors beyond our control
Items marked as Final Sale or non-refundable (if applicable)

5. Refund Request Process

To request a refund, please contact us within the 30-day window at:

Email: support@jomynx.com

Include the following details in your request:

Full name used on the order
Order number
Clear description of the issue
Photo or video evidence (if applicable)

Failure to provide sufficient evidence may result in a delay or denial of your refund request.

6. Refund Approval & Processing

Once your request is received and reviewed:

If approved, refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
Jomynx reserves the right to deny any refund request that does not meet the criteria outlined in this policy.

7. Policy Updates

Jomynx reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

8. Contact Information

For any questions regarding this policy, please reach out to us at: